About
About Shop Smart UK
Shop Smart UK is an independent online publication for shoppers across the UK. We explain what the law says when something goes wrong with a purchase, how to get your money back, and how to shop online safely, using the official sources so you can check every rule for yourself.
What we cover
- Faulty goods: What the Consumer Rights Act gives you, from the 30-day right to reject to repairs.
- Returns and refunds: Cancelling online orders and getting your money back on time.
- Paying safely: Section 75, chargeback and which payment method protects you most.
- Shopping online: Spotting fake websites, scams and suspicious messages.
- Deliveries: What to do when an order is late, lost or damaged.
- Warranties and guarantees: What they add to your legal rights, and when to use them.
How we work
AI helps us write our articles, and each one is checked before it goes live. We point to the source wherever there's a rule or a figure, so you can read it for yourself.
Sometimes we mention a business that works in the field we're writing about, because readers may find it useful. We keep those mentions factual and we don't make claims we can't back up.
Corrections
If you spot something wrong or out of date, please let us know and we'll put it right.